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📊 Analytics & Reporting

Every metric.
Real-time.

Know exactly what's working, what's not, and where to invest next — with a dashboard built for data-driven teams who care about ROI, not just vanity metrics.

Quick Summary · This Month
42K
Messages Sent
97%
Delivered
4.9★
CSAT Score
$84K
Revenue Attributed
Weekly engagement trend
98%
Message Open Rate
↑ vs 20% email avg
1.2m
Avg Response Time
↑ 3× faster than before
42%
Campaign CTR
↑ vs 3% email avg
19%
End-to-End Conversion
↑ 4× vs SMS
Daily Message Volume — Last 7 Days +18% vs last week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Peak: Saturday · 6,200 messages · 97% delivered
Query Resolution Split
60%
AI resolved
AI resolved — 60%
Agent resolved — 20%
Escalated — 20%
📈+18%
42K
Messages sent this month
+0.2
4.9
Average CSAT score this month
💰+$12K
$84K
Revenue attributed to WhatsApp

Every report your team needs

📣
Campaign Reports
Full funnel per campaign: sent → delivered → opened → clicked → converted. Revenue attribution per broadcast. A/B test winner identification.
Delivery rateCTRRevenueA/B winner
🤖
Bot Performance Reports
Completion rate per flow, drop-off node identification, most frequent user responses, and average conversation length — so you know exactly where to optimize.
Completion %Drop-off nodesIntent match
👥
Agent Performance
First response time, resolution time, conversations handled, CSAT per agent and per team — weekly and monthly breakdowns with trend comparisons.
FRTCSAT per agentVolume
💰
Revenue Attribution
Tie WhatsApp touchpoints directly to purchases. See which campaigns, flows, and agents drove revenue — with customer journey timeline per conversion.
Conversion valueROIJourney map
👤
Audience Insights
Audience growth rate, opt-in sources, opt-out trends, engagement score distribution, and segmentation performance across all your contact lists.
Growth rateOpt-outEngagement
📤
Custom Exports & API
Export any dataset to CSV or PDF. Or push analytics data to your own BI stack (Tableau, Looker, Google Data Studio) via our Analytics API.
CSV exportPDF reportsAnalytics API

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