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👥 Shared Team Inbox

One inbox.
Zero chaos.

Assign conversations, collaborate with notes, track SLAs, and respond as a team — all in one place. No more forwarded screenshots or missed customers.

Try Free for 14 Days → See Pricing
3×
Team capacity
90s
First response
4.9★
CSAT average
Team Inbox — 12 Active
AssignResolve
AK
Ahmed K.Now
Where is my order?
AI handling
FM
Fatima M.2m
Need refund please
→ Sara
CR
Carlos R.5m
Tracking number?
Resolved ✓
PS
Priya S.8m
Shipping to Singapore?
New
Ahmed K.
VIPOrder Query
Hi, where is my order #ORD-28451?
I'm checking that for you right now, Ahmed!
📝 Internal note (Sara): Customer has ordered 5× before. VIP treatment.
Found it! Your order is out for delivery — arriving today by 6 PM 🚚
Amazing! Can I change the address?
Of course Ahmed! Updating your delivery address now. Give me 2 minutes 🙂
Type a reply or use canned response…
Everything Included

Built for high-volume teams

🤝
Smart Assignment & Routing
Auto-assign conversations based on agent availability, skill tags, or round-robin rules. No manual triage, no dropped balls.
40%
faster assignment
📋
Canned Response Library
Build a shared library of on-brand, approved replies your team inserts in one keystroke — consistent voice, faster resolution.
40%
handle time cut
⏱
SLA Timers & Escalation
Set response time targets per conversation type. Real-time alerts before SLAs breach. Auto-escalate to supervisors when needed.
98%
SLA compliance
📝
Internal Notes & @Mentions
Leave context-rich notes visible only to your team. @mention colleagues to loop them in — customers never see internal comms.
3×
team capacity
📊
Agent Performance Reports
First response time, resolution rate, handle time, and CSAT per agent — weekly and monthly. Know who's performing and who needs coaching.
4.9★
avg CSAT

Your team can handle 3× more — starting today

Full team inbox, SLA tracking, and agent reports in every plan. 14-day free trial.

Start Free Trial →See Pricing