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🎧 Customer Support

Support at scale.
Cost at half.

AI handles 60% of queries instantly. The other 40% reach the right human agent with full context — in under 90 seconds. Your customers never wait. Your team never burns out.

Start Free Trial → See Pricing
60%
Queries automated
3×
Team capacity
4.9★
Avg CSAT
Live Team Inbox 12 active
AK
Ahmed K.
Where is my order #ORD-2845?
AIJust now
FM
Fatima M.
I need a refund for my last order
Urgent2m ago
CR
Carlos R.
How do I track my shipment?
AI ✓5m ago
PS
Priya S.
Do you ship to Singapore?
AI8m ago
OB
Omar B.
Wrong size delivered, need help
→ Sara12m ago
Ahmed K. — AI handling AI typing
Where is my order #ORD-28451?
Found it! Your order is out for delivery — arriving today by 6 PM 🚚
Can I change the delivery address?
I'm connecting you to a specialist who can help with address changes…
How Queries Get Resolved

From message to resolution in minutes

📩
Message Received
Customer sends query via WhatsApp
🧠
AI Classifies
Intent detected in <1 second
🤖
Bot Resolves (60%)
Instant answer, zero wait time
👤
Agent Takes (40%)
Full context, right person, <90s
<1s
AI response time
90s
Agent first response
4.9★
Average CSAT score
60%
Cost reduction
What's Included

Everything your support team needs

🤖
AI Chatbot for FAQs
Train on your knowledge base and let AI handle order status, returns, shipping, and any repeatable query — instantly, 24/7.
↗ Handles 60% of all incoming queries
🧠
Smart Agent Routing
When AI can't resolve, it hands off to the right human agent based on skill tags, availability, and conversation context — seamlessly.
↗ <90 second average handoff time
📊
SLA Monitoring
Set response time targets per conversation type. Get real-time alerts when SLAs are at risk, and auto-escalate before they breach.
↗ 98% SLA compliance rate
⭐
CSAT Surveys
Auto-send a satisfaction survey after every resolved conversation. Aggregate scores and pinpoint which agents and topics need attention.
↗ Avg 4.9★ across Chatflo customers
🎫
Zendesk / Freshdesk Sync
Every escalated WhatsApp conversation auto-creates a support ticket with full history. Two-way sync keeps both platforms in sync.
↗ Zero double-handling of tickets
📋
Canned Responses Library
Build a shared library of approved, on-brand replies that agents insert in one click — reducing handle time and maintaining quality.
↗ 40% faster agent handle time

Scale support without scaling cost

3× your team's capacity from day one. Free 14-day trial, no setup fees.

Start Free Trial →See Pricing